I told the guy at the service center that the other day his colleague told me I could opt for the extended warranty for another 2 years for about $150 and they could absorb the incurred costs within the extended warranty but I had to backdate my expired warranty to 3 months ago. So I asked this man now if I could do that. He said no, impossible. I have to pay for the $160 PLUS about $150 if I wanted extended warranty. He said: "Where got such thing, then everyone spoil already then come and buy extended warranty, how can? Does not work this way". I am not saying he was wrong and I understand business logic, but I was informed I could do that earlier, that was why I asked again. If I had wanted to be nasty, I would have insisted he get his colleague together and explain to me both different versions I was given. They had sure to deny everything. But I was not going to subject myself to all these and make myself unhappy. So I let it go.
I really think service centers should train their staff properly so whatever they preach to the customers are all in sync. And also explaining the "cannots" to the customers in a better and more sensitive manner would not hurt either. This would lessen misunderstandings and complaints and already-frayed emotions at the service center where, often, not everyone's mood is fantastic because they have to cough
I decided to leave my laptop to fate and not pay an extra $150 for extended warranty. I must be crazy to want to pay $300++ after only one year of using the laptop which had cost $1300. I might as well buy another new laptop if it crashed again one year later (buy another brand). Or I shall just get any outside technician to service it for about $50. I only went to this brand's service center because I needed to replace the keyboard.
That man's parting shot... "Next time, remember to buy extended warranty at the point of purchase because laptops sure spoil!!!" **FAINT** I was thinking..... "Next time, I'll buy your competitor's brand...". So much for GEMS (Going the Extra Mile for Service)....